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Need a reset?

Recover your access

We will email a secure reset link to the address on file for your supplier or buyer account.

  • Links expire after 60 minutes
  • Use the same browser to finish reset
  • Check spam folder for [email protected]

Forgot your password?

Enter the email you used to register. We'll send instructions to help you create a new password.

CAPTCHA challenge
For security, only verified emails receive reset links. Contact your account admin if you cannot access this inbox.
Remembered your password? Return to login

Troubleshooting tips

  • Make sure your subscription is active.
  • Only one reset link is valid at a time.
  • Corporate firewalls may delay delivery for up to 10 minutes.

Need more help?

Have your company ID ready and email [email protected] for manual assistance.

Support operates Monday to Friday, 9am–6pm (GMT+8).